How can we help?

Installation guides, configuration tips and answers to common questions.

Browse by topic

Server requirements, installation and your first steps.

License keys, domains and purchase codes.

Download new versions and update safely.

Fixes for common errors.

Server requirementsGetting started Installing with the web installerGetting started Moving your license to a new domainLicensing & activation

How long does it take to get a reply?

We reply to tickets within 1–2 business days, usually faster.

What does support include?

Help installing and using the product as documented, and fixes for bugs. Customization work and third-party integrations are not included.

Open a support ticket and a developer will get back to you, usually within 1–2 business days.

Open a ticket

Not a customer yet? Ask us anything about features, licensing or hosting requirements.